Technical Support - Help Desk Support - Australian Call Centre

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Solutions Overview


Customer Care is our Focus


OmniSupport performs business critical support processes which allow our clients to remain focused on their core strengths. We specifically focus on the following Support services for the Australian and Asia Pacific Markets.


    Customer Services Customer Care Support
 

A Customer Care Service that your Customers can contact to request assistance for all their non-technical needs

 

    Technical Support
 

A Technical Support service that your Customers can contact via Phone, Email, Chat or Web submission to request support or assistance

 

    Technical Support Account Management (T-SAM’s)
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Personalised technical support service that provides 24x7, proactive Technical Support Engineer/Manager who is responsible for the day to day management and resolution of your Corporate customers support needs

 

    Professional Services
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A range of customised Consulting and Installation Services to meet you or your Customers needs

 

    Support Content Localisation
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A Service where clients can opt to have any Support documentation and or content localised to enhance a their knowledgebase or training documentation

 

    Support Portals
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OmniSupport will shortly be providing a hosted Technical Support website customised specifically for our clients

 

    Reporting and Analytics
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OmniSupport provides a wealth of reporting options and packages for our clients. Including basic reports, customised reports and dashboards

 

     

 

 
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