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Customer Services |
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A Customer Care Service that your Customers can contact to request assistance for all their non-technical needs
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Technical Support |
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A Technical Support service that your Customers can contact via Phone, Email, Chat or Web submission to request support or assistance
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Technical Support Account Management (T-SAM’s) |
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Personalised technical support service that provides 24x7, proactive Technical Support Engineer/Manager who is responsible for the day to day management and resolution of your Corporate customers support needs
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Professional Services |
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A range of customised Consulting and Installation Services to meet you or your Customers needs
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Support Content Localisation |
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A Service where clients can opt to have any Support documentation and or content localised to enhance a their knowledgebase or training documentation
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Support Portals |
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OmniSupport will shortly be providing a hosted Technical Support website customised specifically for our clients
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Reporting and Analytics |
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OmniSupport provides a wealth of reporting options and packages for our clients. Including basic reports, customised reports and dashboards
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