Technical Support - Help Desk Support - Australian Call Centre

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Customer Services


Timely Technical Support For Your Australian Small Business


For many Australian small businesses, IT is not their number one priority - until they experience an issue with their computer systems!


It may be a server crashing - wiping out weeks, months or even years of data. It may be a laptop or desktop computer that suddenly refuses to load Windows. Or it may be a virus that infects all the computers in the office!

 

If your car is not regularly serviced, when something does go wrong, the impact is often more complicated (and more costly!) than if you'd taken advantage of the regular servicing. In the same way, you can significantly boost the performance and robustness of your IT systems - your servers, desktops and laptops, printers and networks - with regular monitoring and support.

 

Just as many businesses use a third-party provider for services such as legal, recruitment and payroll, more and more companies are applying this same approach with their computer infrastructure. Unless IT is your company's core strength, it just makes sense to let qualified experts manage this crucial part of your business on your behalf.

 

OmniSupport offers comprehensive monitoring, maintenance and technical support for your small business. This means that we'll be proactively checking the of your systems, often fixing issues before you notice them... giving you the freedom to focus on your company's top priorities.

 

Best of all, we can customise a package specifically for your unique business situation - all for an affordable monthly investment. This way, you can be sure that you're getting the most cost-effective solution without paying for services you don't need!

 

   

Features

Customer Care Support
 

Server Monitoring

 

Network Monitoring

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Operating System and Security Patch Updates

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Anti-virus Updates

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Technical Helpdesk (Including Support for Microsoft Windows and Microsoft Office)

  1

Detailed Monthly Reporting (including "Top 10 Issues")

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Quarterly Business Reviews

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7am to 7pm and After-Hours Coverage Available

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Proactive Alerts of Urgent or Important Requests

   

Benefits

 
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No more wasted time, waiting for desktop support, laptop support and server support. Get your issue resolved quickly, often with one phone call!

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Peace of mind that a team of IT professionals are focusing on your computer systems while you focus on your business

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Flexible hours of operation to fit your specific requirements

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Gain constant insight into the health of your business IT systems

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Multiple contact types, phone, email, Chat or web submission give you and your staff flexibility and control

     

 

 
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