Outsourced Technical Support Services with a Difference

In Today’s world business availability and responsiveness is key. How you respond to your Customer’s technical needs is critical to your company’s success.

OmniSupport provides a Technical Support service that your Customers can contact via Phone, Email, Chat or Web submission to request support or assistance.

Our objective is simple. Resolve Support Requests first time leaving the customer with a good impression of your company.

		Features
		Highly trained and skilled Technical Support Engineers
		Fully documented process/flow charts for all customer contacts
		Local business hours coverage
		Unlimited Support Requests
		Agreed Response Charters and Escalation Management
		Weekly Reporting
		Monthly Summaries
		Top 10 Support Request Drivers
		Quarterly Business Reviews
		Proactive Alerts of Urgent or important requests

		Benefits
		Centralised knowledge and expertise
		Quicker Resolution Times
		Reduced infrastructure and service delivery costs
		Access to full reporting and documentation regarding any contact with your customers
		Flexible hours of operation
		Australia and Asia Pacific market expertise
		Multiple contact types, phone, email, Chat or web submission

Any Questions?

Outsourced Technical Support Services with a Difference

Features

Benefits

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